Shipping & Delivery
We offer free shipping on orders over $45. The minimum purchase amount for Free Shipping is based on the Sub-Total in your cart and does not include tax or any coupons applied. Any order below $45 is charged a flat rate of $4.99. Free shipping does not apply to orders that require freight shipping. See below for charges on freight items.
We deliver via UPS, FedEx, DHL and common carriers. Please allow 24 hours for tracking information to be e-mailed to you, when information is available. Tracking may not be available on all orders. A signature is required for deliveries going to a business; residential deliveries will be up to the discretion of the delivery driver if a signature is required for delivery.
Orders cannot be canceled or changed once they are submitted. Due to our commitment to process orders quickly, once the checkout process is completed our distribution center is immediately notified to pick the order for shipment. If you are no longer in need of the item and would like to return it, please contact our returns department.
ESTIMATED DELIVERY DATE
Our estimated delivery dates are calculated based on a number of factors including product availability at our distribution centers, time of day, delivery location and whether an item must be shipped freight. If an order is for a high quantity of one or more items, for an item not available at the nearest distribution center, or shipping to a remote location, delivery may take longer than estimated. www.personalto.com can not guarantee any stated delivery date. Please note transit times do not include weekends and deliveries only occur on business days.
Bulk orders that are shipped directly from the manufacturer require a longer lead time and are not shipped same day. Please allow several days for tracking information to be emailed to you. If you are ordering craft or technology items please allow additional days for delivery.
For the most accurate shipping delivery dates, refer to your shipping confirmation email after your order is placed. Click here to track your order.
www.personalto.com does not ship to Hawaii, Alaska, U.S. territories, PO Boxes, APO or FPO addresses or internationally. We also cannot accept orders shipping to UPS/FedEx stores, USPS locations, mail holding facilities and freight forwarding companies.
FREIGHT & OVERSIZED SHIPPING
Items that ship freight, including furniture, oversized items, and hazardous items, do not qualify for free shipping. These will ship via common carrier from our distribution center to your dock in 5-10 business days. The shipping charge for these items is $74 for the first item, and $25 for each additional freight item with a maximum total of $360.00. Any item beyond that will ship for free.
A signature is required for all truck deliveries; someone must be available during business hours (Monday-Friday 8:00AM to 5:00PM) to sign for a truck delivery. Please note any visible damage on the bill of lading/delivery ticket before signing for the shipment.
Truck shipments are tailgate/dock delivery only. The driver will bring the item to the rear of the truck but will not assist you in bringing the item off of the truck or inside. Should you need additional services to get the product off of the truck and inside, additional charges may apply.
Inside delivery is available for business addresses in some metropolitan areas for an additional charge. If you request the driver to deliver inside at time of delivery, you will be responsible for any additional charges. Please note inside delivery does not include installation and takeaway of packaging materials.
Residential delivery may not be available in some areas; we will contact you if delivery cannot be made to your address. Inside delivery is not available to residential address or home offices.
Please contact us for any questions regarding your freight delivery at email@example.com or call us at (657) 256-5435. Please have product number, quantity and delivery information available.
IMPORTANT - DO NOT DISCARD THE SHIPPING MATERIALS/PACKAGING FOR YOUR ORDER. Items not in their original packaging are not returnable for refunds or replacements.